BBC Focus Magazine

by **richardhanney** » Jun 2nd, '10, 10:04

I have tried everything, I have left firefox to load for hours, doesnt work. I've updated firefox features, doesnt work. I've updated webcam drivers, doesnt work. I've updated windows, doenst work. I've downloaded windowns 8, doesnt work. I've downloaded the latest flash and java and still nothing works what am I doing wrong is it just me??? (before you ask I have installed the software stipulated)

(On firefox it get about 80% loaded and stalls and on IE it just says application error please restart which didn't work.)

by **Enema-Stains MD** » Jun 2nd, '10, 10:51

...Same here! Tried both IE and Mozilla. No luck. Found the Total Immersion website and all the examples there work brilliantly. What's up FOCUS ? :cry:

by **Shadowwolf** » Jun 2nd, '10, 12:23

Could your firewall be getting in the way?

by **ajacobs** » Jun 2nd, '10, 18:22

You guys are getting further than I am.
I don't even see where to download the plugin.
It says 'download the software below...' all I see below is three pictures and the video.

I'm using Firefox 3.6.3 on Ubuntu 10.04

by **Enema-Stains MD** » Jun 2nd, '10, 19:22

Shadowwolf wrote:Could your firewall be getting in the way?

Don't think so as the examples on the t-immersion website work fine.

Is anyone having any success ?

by **M Paul Lloyd** » Jun 2nd, '10, 21:07

Not here sorry, but then my web-cam is in a draw somewhere ................. goodness knows where?

I'll have a word with Focus Central, see if they can find the source of the problem.

by **Shadowwolf** » Jun 2nd, '10, 22:58

It says 'download the software below...' all I see below is three pictures and the video.

The download is accessible by clicking on a link contained in the word 'here', from "Click here to download the D'Fusion Web Plug-in setup." I can see it and I also use Firefox, so I'd reckon that if the link is not active for you it must be at your end that the problem lies, perhaps some security add-ons in Firefox?

Is anyone having any success ?

Yes, is it working for anyone? That at least would indicate where the problem lies.

I don't have the mag so I cannot tell.

by **ajacobs** » Jun 3rd, '10, 10:02

Looks like the software is windows only.

by **Nichola84** » Jun 3rd, '10, 13:38

Hi all....

This may sound like I am ridiculously stating the obvious but we had a problem with it on the Macs but then re-started the computer and it worked fine! Good old fashioned tactics ey?

by **Shadowwolf** » Jun 3rd, '10, 16:01

Ahh so it works on Macs, any Windows success?

by **M Paul Lloyd** » Jun 3rd, '10, 17:52

I've just had word from Focus Central and apparently

"it’s probably due to the fact that on IE8 it’ll popup the “Active ActiveX Component” popup, which requires you to click yes before it’ll load the actual application.. We’ll update the page with some additional info regarding this"

which has I believe been installed and all should be working fine now.... I hope?

by **Jamie** » Jun 4th, '10, 20:39

Works ok for me, XP SP3, Firefox 3.6.3.

I did notice that had to get the focus pretty sharp on the web cam and also that the lighting had to be pretty good too, I guess it need to have a good picture to be able to identify the magazine pages.

The spider one is great!

by **grahamw** » Jun 5th, '10, 17:58

I am having similar problems except in my case the confounded thing has stopped IE working and I am going to have to reload it, come on Focus sort it out otherwise its useless

by **M Paul Lloyd** » Jun 5th, '10, 18:12

I will pass your concerns on Graham. :shock:

Sadly it may take a while, sorry.

by **Shadowwolf** » Jun 7th, '10, 15:03

However I would add to that Mr M, the fact that it is working for others does suggest that your problem Mr grahamw is very likely on your end and there is nothing anyone can do.

by **M Paul Lloyd** » Jun 7th, '10, 19:01

This is true Mr.S, but its expected procedure I guess.

by **marymc** » Jun 9th, '10, 17:00

Won't work for me either.

Using Vista and tried both Firefox and IE. Firefox just stops on "Loading Scenario" screen, and IE says "Error when loading the player, please restart the application or contact support." I've restarted the application, but I'm not wasting my time contacting support.

DUDE, THIS IS ANNOYING. I WANT TO SEE IT!

by **M Paul Lloyd** » Jun 9th, '10, 20:50

Apologies marymc.

Have you checked that your security levels are not set too high? Of maybe the pop-up blocker? I'm clutching at straws here as I'm not really up to speed with this AR stuff myself sorry.

by **Mark856** » Jun 10th, '10, 13:28

I am using Mac OS X.

The Spider/Astronomy thingy on the Cover/Page 49 respectively did not work on any of Firefox, Safari, Opera, or Chrome. During the Total Immersion setup, the process seems to stop at what I presume to be the end of the setting up process. A pity.

But the Dinosaur thingy on page 103 worked beautifully.

by **TurtlePoo** » Jun 10th, '10, 14:34

I also have this exact problem. I have tried several browsers, disabled all firewalls and updated everything I can think of (even my built in webcam's Firmware).

The problem appears to be something to do with the plug-in attempting to enable the webcam. I have an LED next to my webcam which comes on when it is in use, this does not come on when attempting to load the scenario. Other web-enabled applications are able to initialise and use the webcam with no problems (http://www.chatroulette.com is an example)

Interestingly, if the AR page is refreshed after it hangs, the webcam is enabled for about a second before it goes off again and the process hangs in the same place.

In firefox, if the add-in is disabled after the process fails to load, a menu becomes apparent behind the AR frame. This lists available webcams but it is impossible to select one as the add-in is not running. Re-enabling the add-in and refreshing the page then leads us to the same stalled window.

Hope this additionall information is useful to someone and that this can be fixed.

BBC Focus Magazine

AR won't work.

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